New customer registration FAQ
Requirements for new customers in the United States, Canada, and China
The following requirements are mandatory for customers in the US, Canada, and China in order for UL to process a request:
Requests for services should be submitted to Customer Service and must include the applicable documentation indicated below:
| Customer location | Requirement |
| United States: | Include a signed and dated W9 form. |
| Canada: | Include customer Goods and Sales Tax (GST) Number. |
| China: | Legible copy of Business Registration License |
- What is a W-9?
- If we are a United States Government Agency new to UL, do we need to provide you with a W-9?
- If my business is set up like a sole proprietorship, do you still need a W-9, which would have my social security number as my FEIN?
- What if I don't know how to get a W9 form?
- What is a GST number?
- In Canada, do we have to send UL a specific form?
- What is a Business Registration License and what does it look like?
- If we are located in Hong Kong and Taiwan, do we need a BRL?
- Is a separate BRL License is required and issued in China for each address and location?
- Can UL issue the quote before receiving the required information from our company?
- If our company has an address in Italy - and a manufacturer in the US, China, or Canada - Then do we need to send UL the W9, BRL, or GST Number for the Manufacturer?
- What happens if a companies FEIN business name doesn't include the division name or DBA. Does this prevent them from using that name with UL?
- What about a company that has multiple company names at the same location? Does UL require a W9 for each of the company names at the same location?
- Is a W9 required when setting up a new location that's only going to be acting as a mailing/billing address?
- Is a W9, BRL or GST required when a company does a name change or transfer?
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