Fire and Security Service Solutions: Annual Invoice Explanation

Dispute your charges

Please be sure to include the following information:

• Your name
• Company name
• Applicant number/subscriber number/file number
• Invoice number
• A complete list of charges you wish to dispute, along with a brief explanation as to the reason for the dispute

The location fee includes:

• An annual audit of alarm service delivery (the annual audit may include visits to premises covered by an active UL alarm system certificate).
• All travel and living costs 
• A free copy of the UL Standard(s) pertaining to your UL Listing

Please note: Only one location fee is levied per invoice, regardless of the total number of Listings held. The actual dollar amount is based on the type of Listing(s) held.

A basic certification fee is applied for each individual UL Listing. The dollar amount for each basic certification fee varies based on the type of UL Listing (Listing category).

Basic certification fees include

• A Certificate of Compliance
• Inclusion in UL’s Online Certification Directory and UL’s Certificate Verification Service
• ULwebCerts (UL’s certificate management online portal)

Please note: There is one basic certification fee per UL Listing. If there are multiple Listings invoiced, there will be multiple basic certification fees.

Certificate charges are reflected on the following years’ annual invoice to allow for accurate calculation and proration of charges based on the percentage of the year in which the certificate was active.

For example, if a certificate was active from January 2016 through June 2016, the charge for that certificate would be half (50 percent) of the total annual certificate cost. If a certificate was active for 100 percent of the year (January-December 2016), the charge would be the full annual cost of the certificate. Charges would then be reflected on the following year’s invoice (2017).

Please note: Certificate costs vary based on the category (Central Station Fire, Central Station Burglary, Remote Station Fire, etc.).

A certificate that is active for 100 percent of the year is charged the full annual certificate fee.

Certificates active for only a portion of the year are prorated based on the percentage of the year that the certificate is active.

Please note: Certificate fees vary based on the certificate type.

A certificate issuance fee is only applied when a request is submitted via a paper request. There is no additional charge to issue a certificate via ULwebCerts.

Certificate issuance fees are divided into two categories:

• New issue (charge):  The quantity reflects the total number of new, replaced and renewed certificates issued in the previous year, via paper requests, in addition to the general certificate fee.
• Web issue (no charge):  There is no certificate issuance fee for issuing, replacing or correcting a certificate through the ULWebCerts portal.

Certificates of Compliance expire

Updated Certificates of Compliance are available via the ULwebCerts portal