Cancellation Policy
Contractual cancellation right
The registration can be cancelled free of charge 30 days before the training date, after which the following rules apply:
- 30 days – 14 days before the start of the training: 50% of the participation fee
- 14 days or less before the start of the training: 100% of the participation fee
- This shall not apply when a substitute attendee is named. This is possible until the registration at the beginning of the event.
The relevant cut-off date for the calculation of the cancellation period is the first training day of a bindingly booked training.
The cancellation must be declared in writing and sent by email to the training provider.
Naming substitutes
The participant may, after receiving the registration confirmation, name a substitute in writing prior to the beginning of the seminar.
This change of reservation is free of charge; seminars spanning several days may be transferred only in their entirety, i.e. attended by one substitute.
Date cancellations and date changes
The training provider has the right to change the location of events and/or specify a different date as a substitute. The training provider also reserves the right to cancel dates for organizational reasons (e.g. number of participants too low, illness of the speaker at short notice).
The training provider will notify the participant of the cancellation and of the reason with-out undue delay and will attempt to change the participant's reservation, provided that he agrees to a different date or event location. Otherwise, the full amount of any already paid attendance fee will be refunded in the case of a cancellation; no further claims exist, particularly no refund of travel and/or accommodation cost.
