Prerequisites
Participants must have two years of relevant full-time professional experience in either IT service management or in R&D projects for software-based automotive electronics systems or in quality assurance processes in this area.
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intacs®-certified SPICE for IT Services Expert/Provisional Assessor
Gain a comprehensive understanding of SPICE for IT Services and prepare participants to assess and optimize digital service management processes.
Connected vehicles are gradually transforming into high−performance computers on the move — data centers with sensors and actuators on wheels. The vast amount of data they produce every day enables the industry to continuously offer customers attractive digital services.
Professional IT service management helps digital services run correctly, smoothly and with the required performance — essential to customer satisfaction.
This five-day intacs®-certified SPICE for IT Services Provisional Assessor training (with an optional exam on the fifth day) provides participants with detailed insights into the structure and subject matter of the SPICE for IT Services model and assessments. We will cover how to assess processes and conduct comprehensive evaluations of processes.
Key Takeaways
- Motivation for establishing and improving IT service management and processes
- Introduction to ISO 330xx and the SPICE for IT Services model
- Deep insights about the model, supported by student presentations
- Detailed discussion of the processes of the assessment model
- Detailed discussion of the capability levels of the assessment model
- Introduction to document and data reviews
- Rating of indicators and process attributes
- Introduction to interview and documentation techniques
- Overview of the assessment procedure
- Practice exam as preparation for the certification exam
Target Audience
This training is intended for IT service management professionals interested in understanding and improving the digital service management processes used at their companies according to SPICE for IT Services.
Examination
This training leads to the intacs®-certified SPICE for IT Services Provisional Assessor exam. The exam is performed by the European Certification and Qualification Association (ECQA); we charge an exam fee on behalf of ECQA.
Further Information
To achieve certification as an intacs®-certified Provisional Assessor (SPICE for IT Services), participants must:
- Pass the exam.
- Have at least two years of relevant full-time professional experience either in IT service management or in R&D projects for software-based automotive electronics systems or in quality assurance processes in this area.
- Have at least basic knowledge of or experience in IT service management, such as Information Technology Infrastructure Library (ITIL®) V4 foundation or ISO 20000-1 foundation (recommended).
For online trainings, all materials are offered digitally. For in-person trainings, all materials are offered digitally.
Course Dates
| Dates | Location | Time | Language | Status | Price | |
|---|---|---|---|---|---|---|
| 2024/11/11 — 2024/11/15 |
Virtual | 09:00 AM - 05:00 PM CET | English | €3060.00 | REGISTER |
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