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Systems and Software Excellence - Workshops

Usability and User Experience: Hands-on Workshop

Support a positive user experience in this hands-on workshop covering theoretical basics. Can be tailored to the requirements of the learner’s organization.

Usability and a positive user experience (UX) determine the success of software products. If product development does not meet the needs of users, dissatisfaction will surface. This results in competitive disadvantages and can damage brand reputation.

Outstanding software products can only be developed through dialogue with future users and under consideration of their use cases. In this hands-on workshop, experienced trainers teach the theoretical basics of UX. Learners are able to test their new knowledge through practical exercises.

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Key Takeaways

This hands-on workshop can be tailored to the requirements of the learner’s organization. After the selection of the preferred training content from the following list of offered topics, trainers will define the agenda to best address a learner’s unique needs.

User Experience 101

  • User Centered Design (UCD)
  • Definition of usability & user experience (UX)
  • Discussion of basic usability Do´s and Don´ts
  • Overview of different heuristics and usability criteria
  • Overview of possible methods for requirements analyses (e.g. interview, process or workflow analysis)
  • Overview of different development methods

Design basics

  • Ideation (concept and design)
  • Design criteria
  • Design laws
  • Methodical generation of design ideas

Explore user needs

  • Context and requirements analysis (goals and methods)
  • User needs and requirements
  • Potential user groups (personas)
  • UX Research
  • Research and interpretation (understand, record, and prioritize requirements)
  • Heuristic evaluation (expert review)
  • Evaluation and classification of usability problems
  • Analysis of previously defined action processes/use case scenarios (cognitive walkthrough)

Prototyping

  • Overview of prototypes
  • Prototyping tools
  • Evaluation (prototyping and testing)

Quality assurance

  • Software- and hardware-relevant ISO standards in the context of usability/UX
  • Development support

Work with your content

  • “Usability Talk”: joint ad-hoc reviews based on examples

Target Audience

  • Designers
  • Developers
  • Conceptual Designers
  • Project Managers
  • Product Owners

Prerequisites

None required.

Further Information

All materials are offered digitally. Copies of any relevant standards must be provided by the learner

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Course Dates

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GENERAL INFORMATION
Training ID:
Location:Onsite-Training
Date:2/7 -2/10/2024
Duration:31 Days
Time:09:00 AM - 05:00 PM
Language:English (EN)
Examination Fee:$Xx per participant
Online Price:#Xx per participant, plus vat
Services Provided by:UL
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Cancellation Policy

Contractual cancellation right

The registration can be cancelled free of charge 30 days before the training date, after which the following rules apply: 

  • 30 days – 14 days before the start of the training: 50% of the participation fee
  • 14 days or less before the start of the training: 100% of the participation fee
  • This shall not apply when a substitute attendee is named. This is possible until the registration at the beginning of the event.

The relevant cut-off date for the calculation of the cancellation period is the first training day of a bindingly booked training.

The cancellation must be declared in writing and sent by email to the training provider.

Naming substitutes

The participant may, after receiving the registration confirmation, name a substitute in writing prior to the beginning of the seminar.

This change of reservation is free of charge; seminars spanning several days may be transferred only in their entirety, i.e. attended by one substitute.

Date cancellations and date changes

The training provider has the right to change the location of events and/or specify a different date as a substitute. The training provider also reserves the right to cancel dates for organizational reasons (e.g. number of participants too low, illness of the speaker at short notice).

The training provider will notify the participant of the cancellation and of the reason with-out undue delay and will attempt to change the participant's reservation, provided that he agrees to a different date or event location. Otherwise, the full amount of any already paid attendance fee will be refunded in the case of a cancellation; no further claims exist, particularly no refund of travel and/or accommodation cost.

Within UL Solutions we provide a broad portfolio of offerings to many industries. This includes certification, testing, inspection, assessment, verification and consulting services. In order to protect and prevent any conflict of interest, perception of conflict of interest and protection of both our brand and our customers brands, UL Solutions has processes in place to identify and manage any potential conflicts of interest and maintain the impartiality of our conformity assessment services.